PRIVACY POLICY
Discover how HaifaTrips Maldives respects your privacy. Learn about the personal information we collect and how it’s used. Read our privacy policy now.As one of the top luxury resorts in the Maldives, Haifatrips Beach Resort & Spa is dedicated to providing each and every one of our guests with exceptional service and satisfaction while also respecting their privacy. We have created this privacy policy to explain how we will handle the personal information we collect about you through the registration card, official website, social media channels, and online booking process. We want to make sure that your information is safe and handled properly.Haifa Investments Pvt Ltd., incorporated in the Republic of the Maldives under Company Registration, is responsible for this privacy statement. Our services are governed by their terms and conditions. Kindly spend some time reading the sections below in their entirety.
PERSONAL INFORMATION
1. TYPE OF PERSONAL INFORMATION COLLECTED
Personal information refers to the guest details that we ask for from each person who books a resort stay, such as name, address, passport number, date of birth, nationality, travel itinerary, dates of booking, email address, phone number, and contact details. In compliance with this privacy policy, Haifatrips Beach Resort & Spa will gather, use, and retain this personal guest information in its guest database.
2. PURPOSE OF COLLECTION
We Collect personal data in order to share with our guests our news, events, and promotions, as well as our goods and services that we believe they might find interesting. We might also use this data for statistical and analytical reasons, market research, quality assurance, and other purposes related to providing customized services and goods that meet the needs of our visitors. We won’t utilize personal information for communications that don’t follow established business partnership norms.
3. CUSTOMER’S CONSENT
By providing personal information on the registration card or through the online booking process, you are considered to have provided us express consent to obtain, own, use and share your personal information within Haifatrips Beach Resort & Spa in accordance with this privacy policy. As stated in our registration card, guest have the full discretion whether to enrol themselves in our newsletter, marketing materials and special offers or even using the email or phone number to communicate to our butlers or to the resort. As we highly regard the rights and freedom of the guest, they have the option to request to delete their personal data processed as long as there are no grounds for retaining it. This consent is given voluntarily and may be revoked at any time by sending an email to hello@haifatrips.com
4. INFORMATION SHARING WITH A THIRD PARTY
We may share your personal information with our third-party service providers in order to better serve your needs. Using contractual or other arrangements, we ensure these third parties protect your personal information in the same manner as this privacy policy.
5. OWNERSHIP OF THE CUSTOMER’S PERSONAL INFORMATION
Your personal information will become the property of Beach Resort & Spa and Haifa Investments Pvt Ltd, includes business entities under management agreements or partnerships.
6. TRANSFER OF PERSONAL INFORMATION ACROSS INTERNATIONAL BORDERS
As a luxury resort operator, we strive to offer our guests the same standard of service throughout our organisation. Therefore, for the purposes set forth in Article 2 of this privacy policy, we may at times share your personal information with other companies within Haifa Investments Pvt Ltd, which is in the Maldives with different levels of personal information protection. However, we are committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws throughout the world. Please note that in order to meet changes in the relevant laws and regulations, guest satisfaction or business demand, Hideaway Beach Resort & Spa may from time to time amend this privacy policy. The updated version will be provided on our website to ensure our customers are aware of our most current policy.
PROTECTED INFORMATION
The term “protected information” refers to information that can be used to identify our guests individually. Protected Information includes but is not limited to guests’ names, addresses, age, gender, method of payment information and passport/ID card number (whether in physical, electronic or other format).
How you may provide us with your protected information:
1. By making a reservation or by using any of haifatrips Beach Resort & Spa ‘s products or/and services
2. By providing it to us in communications regarding services such as comment cards
3. By providing the information to us by participating in marketing initiatives
4. By visiting our website or our official social media channels
5. By enrolling at our exclusive special offers and newsletter programme, you must first complete an enrolment form or opt in through our website. During enrolment, new subscribers are required to provide their name and email address. The information provided will be used to send marketing related messages to the subscriber pertaining to Beach Resort & Spa.
PURPOSE OF COLLECTION
We collect protected information for three primary purposes:
1. To enhance our ability to provide first-class customer service to our guests
2. To keep our guests informed of promotions and offers and
3. For marketing and research purposes
ACQUIRING PROTECTED INFORMATION:
When you visit our website, you are given a “cookie” and your computer is assigned an ID number. Cookies track user preferences and allow us to offer a tailored web experience, without visitors having to re-enter their preferences each time they visit. We also use cookies to compile aggregate website data, which helps us to monitor website traffic and track what parts of our website visitors use most frequently. Our cookies do not contain protected information and do not follow visitors on the internet after leaving our website.
Once you have visited our website and accepted our cookie, your ID number is automatically assigned to your computer whenever you visit. Although you remain anonymous until you enter protected information on the website, the ID number allows us to log your session, so that we may better provide individualised support. Once you enter protected information on the website, we associate your ID number with your contact information, so we can recognise you on future visits and keep track of information that appears to interest you.
CREATING A GUEST PROFILE
During the reservation process you may opt to create a guest profile, and in doing so provide us with personal information, including but not limited to name, contact details, holiday preferences and payment details. All information provided to create your guest profile is covered under Protected Information.
SECURE TRANSACTIONS
Haifatrips Beach Resort & Spa has applied the SSL certificates to our AWS Server, domain server, and our web site. This is one of security feature we applied here to protect our web site and domain in order to guarantee secure transactions and complete confidentiality.
DURING YOUR STAY
During your stay, we record your itemised spending to accurately assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to your stay may also be stored (i.e. health issues, payment difficulties). This stay-specific information is stored when you stayed and is combined with information from previous visits that you have made to our resort. We may also collect certain information as required by local laws (e.g. passport number). In addition, we may retain the content of any document (including comment cards, electronic documents such as emails and other similar forms of communication) that you send us before, during, or following your stay. This information may be shared within Haifatrips Beach Resort & Spa but will not be shared with any third party. Finally, we are required under the Maldivian government (Meera) to log and retain all records at Haifatrips Beach Resort & Spa for a period of 5 years as back up.
GUEST ACCESS TO PROTECTED INFORMATION
We are happy to provide our guests, upon written signed request, with details of the protected information that we hold about them. We require that proof of identity be provided together with any such requests, typically in the form of a passport copy, together with contact information for the purposes of verification. Inquiries about protected information should be addressed to:
Haifa Investments Pvt Ltd
hello@haifatrips.com
If at any point we decide to use protected information in a manner different from that stated in this privacy policy, we will notify you by letter or email correspondence sent to your last known address.
